Introduction
At Bronze Dog® Muzzle, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices. By visiting our website or making purchases, you agree to the terms of this Privacy Policy.
Information We Collect
Information you provide directly to us
We collect information you provide directly to us when you make a purchase, fill out a form, participate in a contest or survey, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. This information may include:
- Contact information such as your name, email address, phone number, and mailing address.
- Payment information such as your credit or debit card number, card expiration date, CVV code, and billing address.
- Account information such as your username and password.
- Order information such as the products you purchase, order date, delivery address, and delivery instructions.
- Communications such as comments, photos, product reviews, and any other information you provide via our website, social media, email, over the phone, or otherwise communicate with us.
Information collected automatically
We may automatically collect information about your visit to our website through cookies, web beacons, and other technologies. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and other website usage data.
We also work with analytics partners such as Google Analytics to help us understand how our website is being used. These services use cookies and similar technologies to collect and analyze information about use of the services and report website trends, without identifying individual visitors. You can learn more about Google’s practices by going to www.google.com/policies/privacy/partners/.
Information from other sources
We may obtain information about you from other sources. This may include demographic data, interest based data, and purchase history. We use this information to supplement the information we collect directly from you to improve our ability to provide relevant offers, products, and communications to you.
How We Use Your Information
We use your information for the following purposes:
- Process orders and provide products and services you request.
- Communicate with you about your account, orders, products, and services.
- Process returns and exchanges.
- Analyze how our website and products are being used.
- Manage your account and provide customer support.
- Improve the products and services we offer.
- Personalize your experience on our website.
- Send marketing communications, promotional offers, and surveys. You can opt-out of these communications at any time.
- Prevent fraud, resolve disputes, troubleshoot issues, enforce our policies, and comply with legal requirements.
- Perform data analytics and conduct customer research.
- Any other purpose disclosed at the time information is collected or with your consent.
How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information with the following parties:
Service providers: We may share your information with service providers that perform services on our behalf such as payment processing, order fulfillment, email communication, analytics, marketing, customer service, website hosting, and other services related to our business. These service providers are only provided with information required to perform their designated functions and may not use or disclose your information for any other purpose.
Business transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of some or all of our assets, your information may be transferred as part of that deal.
Law enforcement: We may disclose your information if required to comply with laws, subpoenas, court orders, or other legal process requirements.
Protecting rights and safety: We may disclose your information when necessary to enforce our policies, protect our rights and property, prevent fraud, or protect the safety of you and others.
With your consent: We may share information for any other purpose disclosed at the time of collection with your consent.
Links to Third Party Websites
Our website may contain links to other websites. These third party websites are operated by companies that are outside of our control. This Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be displayed as advertisements, offers, or links on our website.
We are not responsible for the privacy practices employed by websites operated by third parties. If you interact with a third party website, we encourage you to read and understand their privacy policy.
Security of Your Information
We implement technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. This includes:
- SSL encryption of sensitive financial information during transmission.
- Restricting access to personal information only to employees and authorized service providers who need to know the information.
- Maintaining physical, electronic, and procedural safeguards for information security.
However, please be aware that no method of transmitting or storing data is completely secure. We cannot guarantee the absolute security of any information.
Data Retention
Account information: We will retain your account information for as long as your account is active. If you close your account, we will retain certain information associated with your account for analytical purposes and recordkeeping integrity.
Order information: We will retain order information for the period necessary to fulfill our legitimate business needs. This includes ensuring we can perform our contractual duties to you, resolve disputes, provide customer support, comply with legal requirements, and enforce our agreements.
Marketing information: If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us.
Analytics information: We retain analytics and statistical data for as long as needed to support our business functions. This includes improving our website, products/services, marketing efforts, and customer experience.
Your Rights and Choices
You may exercise certain rights regarding your personal information. These rights are limited in some situations under applicable law.
Opt-out of marketing communications: You may opt-out of marketing related emails by following the unsubscribe instructions in the communication, adjusting your communication preferences in your account settings, or contacting us directly with your request.
Access your information: You may request details about the personal information we hold about you, including the specific pieces of information we have collected, the categories of sources from which we collected the information, the purposes for collecting and using the information, who we share the information with, and other details.
Correct your information: You may request that we update, correct, or delete inaccurate or outdated personal information.
Delete your information: You may request that we delete your personal information, with some exceptions as permitted or required by law.
Object to processing: You may ask us to restrict or stop processing your personal information if the law permits, such as if you believe the information is inaccurate, the processing is unlawful, or you have objected to our legitimate interests for processing the information.
Data portability: You may request a copy of your personal information be provided to you or transferred to a third party in a compatible format, as permitted under applicable law.
To exercise any of these rights, please contact us using the information below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, products, or services. We will notify you of any material changes to this Privacy Policy by updating the “Last Updated” date at the top of this page. We encourage you to periodically review this page for the latest information about our privacy practices.
International Data Transfers
We are headquartered in the United States. Any information collected through our website or commercial transactions may be transferred to and maintained on servers and databases outside your state, province, country, or governmental jurisdiction where privacy laws may differ than your own.
If you are visiting our website or purchasing products from outside the United States, please be aware that any information we collect will be processed and stored in the United States or other jurisdictions. By using our website, participating in any of our services, and/or providing us with your information, you consent to the transfer and processing of your information in other jurisdictions.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].
Last Updated
This Privacy Policy was last updated on March 7, 2023.